{"id":25347,"date":"2025-10-29T09:07:35","date_gmt":"2025-10-28T22:07:35","guid":{"rendered":"https:\/\/totalsynergy.com\/?p=25347"},"modified":"2025-10-30T02:20:17","modified_gmt":"2025-10-29T15:20:17","slug":"lab-works-architecture","status":"publish","type":"post","link":"https:\/\/totalsynergy.com\/lab-works-architecture\/","title":{"rendered":"87% Faster Invoicing & 8 Hours Back a Month"},"content":{"rendered":"\n
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\"labworks\"<\/a><\/p>\n

Lab-works Architecture<\/a> is New Zealand’s leading laboratory architecture firm and the specialist laboratory design arm of Pynenburg & Collins Architects Ltd. Founded in 1981, the practice launched Lab-works in the early 2000s to focus exclusively on complex scientific and technical environments. Since then, the team has completed over 200 laboratories across the country, and now they\u2019re expanding into Australia.<\/p>\n

Number of staff:<\/strong> 25
\nLocation:<\/strong> Wellington & Christchurch, NZ
\nIndustry:<\/strong> Architecture
\nWebsite:<\/strong> www.lab-works.co.nz<\/a><\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\n\n\n\n\n

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\u201cTotal Synergy was the tool that actually spoke our language.\u201d <\/i><\/span><\/h2>

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Olivia Hamilton<\/b>
\nOffice Manager<\/a><\/p>\n

Lab-works Architecture<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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87% Faster Invoicing and 8 Hours Back a Month: How Lab-works Architecture Transformed Project Visibility\u00a0<\/h1>\n\n\n\n\n\n\n\n\n\n\t
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Lab-works Architecture<\/a> built its reputation designing New Zealand\u2019s most advanced scientific environments. But as the firm scaled, operational friction grew. Siloed systems, manual workflows, and limited visibility across projects made for opportunities to operate more efficiently.<\/p>\n

Before Total Synergy, Lab-works Architecture relied on MYOB for timesheets, Excel for tracking, and PDFs for forecasting. Board reporting was also handled manually, taking hours each month.<\/p>\n

Each project manager used their own tracking methods, which made it hard for leadership to compare project performance or spot risks early. There was no clear view of how much time was spent on winning work versus billable time, and timesheet entries lacked information, making resourcing analysis difficult.<\/p>\n

Invoicing took a day. Forecasts were outdated within a week. There was no central place to view how projects were tracking.<\/p>\n

\u201cThe resource forecast that came out every couple of months was out of date a week after it was sent out.\u201d \u2014 Olivia Hamilton, Office Manager at Lab-works Architecture<\/p><\/blockquote>\n

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When Generic Tools Weren\u2019t Enough<\/h2>\n

Lab-works Architecture explored several tools but needed something built for architecture workflows. Total Synergy stood out for its industry focus, peer referrals, and ability to consolidate time, budget, and resourcing into one system.<\/p>\n

\u201cTotal Synergy was the tool that actually spoke our language.\u201d \u2014 Olivia Hamilton, Office Manager at Lab-works Architecture<\/p><\/blockquote>\n

Since implementation, Total Synergy has become the team\u2019s operational backbone. Project budgets, timesheets, invoicing, and forecasting are now tracked in one place.<\/p>\n

How Total Synergy Transformed Lab-works Architecture’s Operations<\/h2>\n

With Total Synergy, Lab-works Architecture achieved immediate, measurable improvements:
\n\u2022 Invoicing that took a day now takes about an hour
\n\u2022 Senior leaders reclaimed ~8 hours a month
\n\u2022 Project data is live and accessible for the whole team
\n\u2022 Less time and resources wasted on low-probability bids with RFP tracking
\n\u2022 Profitability data now drives informed team conversations<\/p>\n

\u201cWe\u2019ve also gained more insights that we didn\u2019t have beforehand with our project profitability. We\u2019re really diving into that right now.\u201d \u2014 Olivia Hamilton, Office Manager at Lab-works Architecture<\/p><\/blockquote>\n

This visibility has changed how the firm collaborates and makes decisions. Time tracking is now segmented into deliverables, admin, and meetings, offering deeper insight into how teams work. Monthly board reporting is generated directly from Total Synergy, removing guesswork from financial forecasting.<\/p>\n

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\u201cNow that all of the project data is there, we\u2019re asking: are we pricing the project right? How much free work are we doing? Are we asking for variations when we should?\u201d \u2014 Olivia Hamilton, Office Manager at Lab-works Architecture<\/p><\/blockquote>\n

Getting Total Synergy to Stick with a Smooth Transition<\/h2>\n

Adopting a new platform can be daunting, but the transition to Total Synergy was smooth for the Lab-works Architecture team. With tailored support and a tool that matched their day-to-day workflows, staff quickly saw the value.<\/p>\n

\u201cEven people who aren\u2019t naturally into tech have picked it up quickly. The buy-in has been great.\u201d \u2014 Olivia Hamilton, Office Manager, Lab-works Architecture<\/p><\/blockquote>\n

Culture Shift Through Visibility<\/h2>\n

One of the biggest changes since implementing Total Synergy is the level of transparency across the firm. With data centralized and accessible, project accountability has improved, collaboration feels easier, and performance conversations are now grounded in facts instead of assumptions.<\/p>\n

Team members understand how their time contributes to project outcomes, and leadership has a shared view of where the business stands.<\/p>\n

“There are no curtains up anymore, and we can come together in collaboration. It’s been amazing. The visibility we have now, with all the information at our fingertips, means we can make decisions quickly, have the hard conversations when needed, and actually align as a team. Before, everyone had their own way of doing things. Now, we’re all looking at the same picture.\u201d \u2014 Olivia Hamilton, Office Manager at Lab-works Architecture<\/p><\/blockquote>\n

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Featured Project<\/h2>\n

Dulux Laboratory<\/a><\/h3>\n

Lab-works recently completed a full refurbishment of Dulux\u2019s testing laboratory in Wellington. The upgraded facility supports advanced research and development of paints, sealants, and varnishes. This project stood out as a great example of Lab-works’ expertise in the commercial sector. While much of their portfolio spans government and university facilities, the Dulux lab offered a unique opportunity to apply their technical expertise to product-focused, private enterprise. The result is a modern, highly functional laboratory space tailored to support innovation in surface coating technologies.<\/p>\n

Dulux\u2019s Australia team have now engaged Lab-works to design their Bowerbird Laboratories in Sydney. Construction due to begin in 2026.<\/p>\n

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From MYOB, Excel, and PDFs to one live system. Learn how this firm cut invoicing time by 87%.<\/p>\n","protected":false},"author":45,"featured_media":25348,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","inline_featured_image":false,"footnotes":"","_links_to":"","_links_to_target":""},"categories":[6763,6758,6761,6759,6757],"tags":[],"webinar-categories":[],"type-of-webinar":[],"industry":[6804],"region":[6803],"class_list":["post-25347","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-architecture","category-industry","category-new-zealand-region","category-region","category-synergy-customer-stories","industry-architecture-industry","region-uk-region"],"acf":[],"yoast_head":"\n87% Faster Invoicing & 8 Hours Back a Month<\/title>\n<meta name=\"description\" content=\"From MYOB, Excel, and PDFs to one live system. 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