{"id":20662,"date":"2023-07-04T13:49:07","date_gmt":"2023-07-04T03:49:07","guid":{"rendered":"https:\/\/totalsynergy.com\/?page_id=20662"},"modified":"2025-09-10T04:46:32","modified_gmt":"2025-09-09T18:46:32","slug":"support","status":"publish","type":"page","link":"https:\/\/totalsynergy.com\/support\/","title":{"rendered":"Customer Support"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"20662\" class=\"elementor elementor-20662\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7abd4669 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7abd4669\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-4024e0d5\" data-id=\"4024e0d5\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-567d8bca hero-eyebrow elementor-widget elementor-widget-heading\" data-id=\"567d8bca\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Customer Support<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ab7585c elementor-widget elementor-widget-heading\" data-id=\"ab7585c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">The Most Responsive Support Team in the A&amp;E Industry<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-76a47121 elementor-mobile-align-justify elementor-widget elementor-widget-button\" data-id=\"76a47121\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-md\" href=\"#help\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Are you an existing customer?<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-39b984ba\" data-id=\"39b984ba\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5d950b7 elementor-widget elementor-widget-image\" data-id=\"5d950b7\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"840\" height=\"840\" src=\"https:\/\/totalsynergy.com\/wp-content\/uploads\/Meet-Our-CS-Team-2-min-1024x1024.png\" class=\"attachment-large size-large wp-image-23829\" alt=\"Meet our CS Team\" srcset=\"https:\/\/totalsynergy.com\/wp-content\/uploads\/Meet-Our-CS-Team-2-min-1024x1024.png 1024w, https:\/\/totalsynergy.com\/wp-content\/uploads\/Meet-Our-CS-Team-2-min-300x300.png 300w, https:\/\/totalsynergy.com\/wp-content\/uploads\/Meet-Our-CS-Team-2-min-150x150.png 150w, https:\/\/totalsynergy.com\/wp-content\/uploads\/Meet-Our-CS-Team-2-min-768x768.png 768w, https:\/\/totalsynergy.com\/wp-content\/uploads\/Meet-Our-CS-Team-2-min-700x700.png 700w, https:\/\/totalsynergy.com\/wp-content\/uploads\/Meet-Our-CS-Team-2-min.png 1080w\" sizes=\"(max-width: 709px) 85vw, (max-width: 909px) 67vw, (max-width: 1362px) 62vw, 840px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-3f54ec6b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3f54ec6b\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-5c56de73\" data-id=\"5c56de73\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-afa9a37 elementor-widget elementor-widget-heading\" data-id=\"afa9a37\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">24\/7<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4d353aae elementor-widget elementor-widget-text-editor\" data-id=\"4d353aae\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Availability<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-6df33c61\" data-id=\"6df33c61\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-699dd57 elementor-widget elementor-widget-heading\" data-id=\"699dd57\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">&lt; 15 mins<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-15b112fb elementor-widget elementor-widget-text-editor\" data-id=\"15b112fb\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Response time<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-9911263\" data-id=\"9911263\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8533ffd elementor-widget elementor-widget-heading\" data-id=\"8533ffd\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">&lt; 5 hours<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-20b0494c elementor-widget elementor-widget-text-editor\" data-id=\"20b0494c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Resolution time<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3f6020fe elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3f6020fe\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5c8e881a\" data-id=\"5c8e881a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-19a0e0bb elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"19a0e0bb\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-600c1c1c animated-slow\" data-id=\"600c1c1c\" data-element_type=\"column\" data-settings=\"{&quot;animation&quot;:&quot;none&quot;,&quot;animation_delay&quot;:900}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-44ad34a0 elementor-widget elementor-widget-text-editor\" data-id=\"44ad34a0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span class=\"NormalTextRun SCXW66515463 BCX0\">Driven by an unwavering dedication to customer success,<\/span><span class=\"NormalTextRun SCXW66515463 BCX0\">\u00a0our support team go the extra mile to ensure a seamless and rewarding customer experience. With teams in both the AUS\/NZ and UK region there is always a person available to answer questions and ensure customers get back to doing <\/span><span class=\"NormalTextRun SCXW66515463 BCX0\">what\u2019s<\/span><span class=\"NormalTextRun SCXW66515463 BCX0\"> important to them and their business, faster than any of our competitors.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-e89cc0c animated-fast\" data-id=\"e89cc0c\" data-element_type=\"column\" data-settings=\"{&quot;animation&quot;:&quot;none&quot;,&quot;animation_delay&quot;:900}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-86549e8 elementor-widget elementor-widget-eael-interactive-circle\" data-id=\"86549e8\" data-element_type=\"widget\" data-widget_type=\"eael-interactive-circle.default\">\n\t\t\t\t\t        <div id=\"eael-interactive-circle-86549e8\" class=\"eael-interactive-circle\" data-tabid=\"86549e8\">\n\t\t\t                <div class=\"eael-circle-wrapper eael-interactive-circle-preset-3 eael-interactive-circle-event-hover eael-circle-desktop-view\" data-appearance=\"eael-interactive-circle-animation-0\" data-autoplay=\"0\" data-autoplay-interval=\"2000\">\n                    <div class=\"eael-circle-info\" data-items=\"5\">\n                        <div class=\"eael-circle-inner\">\n\t\t\t\t\t\t\t                                <div class=\"eael-circle-item elementor-repeater-item-a990118\">\n                                    <div aria-controls=\"eael-interactive-1\" tabindex=\"0\" class=\"eael-circle-btn \" id=\"eael-circle-item-1\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"eael-circle-icon-shapes \">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"eael-shape-1\"><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"eael-shape-2\"><\/div>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<!-- Start URL support -->\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"eael-circle-btn-icon \">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"eael-circle-icon-inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<i class=\"fas fa-comment-dots\"><\/i>\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n                                        \t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<!-- End URL support -->\n                                        \n                                    <\/div>\n                                    <div id=\"eael-interactive-1\" aria-labelledby=\"eael-circle-item-1\" class=\"eael-circle-btn-content eael-circle-item-1 \">\n                                        <div class=\"eael-circle-content\">\n\t\t\t\t\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW132173678 BCX0\" lang=\"EN-AU\" xml:lang=\"EN-AU\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW132173678 BCX0\">Swift and Responsive communication<\/span><\/span><span class=\"EOP SCXW132173678 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>                                        <\/div>\n                                    <\/div>\n                                <\/div>\n\n\t\t\t\t\t\t\t                                <div class=\"eael-circle-item elementor-repeater-item-f6f3252\">\n                                    <div aria-controls=\"eael-interactive-2\" tabindex=\"0\" class=\"eael-circle-btn \" id=\"eael-circle-item-2\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"eael-circle-icon-shapes \">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"eael-shape-1\"><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"eael-shape-2\"><\/div>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<!-- Start URL support -->\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"eael-circle-btn-icon \">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"eael-circle-icon-inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<i class=\"fas fa-brain\"><\/i>\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n                                        \t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<!-- End URL support -->\n                                        \n                                    <\/div>\n                                    <div id=\"eael-interactive-2\" aria-labelledby=\"eael-circle-item-2\" class=\"eael-circle-btn-content eael-circle-item-2 \">\n                                        <div class=\"eael-circle-content\">\n\t\t\t\t\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW175657932 BCX0\" lang=\"EN-AU\" xml:lang=\"EN-AU\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW175657932 BCX0\">Deep <\/span><span class=\"NormalTextRun SCXW175657932 BCX0\">p<\/span><span class=\"NormalTextRun SCXW175657932 BCX0\">roduct <\/span><span class=\"NormalTextRun SCXW175657932 BCX0\">k<\/span><span class=\"NormalTextRun SCXW175657932 BCX0\">nowledge and <\/span><span class=\"NormalTextRun SCXW175657932 BCX0\">e<\/span><span class=\"NormalTextRun SCXW175657932 BCX0\">xpertise<\/span><\/span><span class=\"EOP SCXW175657932 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>                                        <\/div>\n                                    <\/div>\n                                <\/div>\n\n\t\t\t\t\t\t\t                                <div class=\"eael-circle-item elementor-repeater-item-f0dd7d5\">\n                                    <div aria-controls=\"eael-interactive-3\" tabindex=\"0\" class=\"eael-circle-btn \" id=\"eael-circle-item-3\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"eael-circle-icon-shapes \">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"eael-shape-1\"><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"eael-shape-2\"><\/div>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<!-- Start URL support -->\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"eael-circle-btn-icon \">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"eael-circle-icon-inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<i class=\"fas fa-users-cog\"><\/i>\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n                                        \t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<!-- End URL support -->\n                                        \n                                    <\/div>\n                                    <div id=\"eael-interactive-3\" aria-labelledby=\"eael-circle-item-3\" class=\"eael-circle-btn-content eael-circle-item-3 \">\n                                        <div class=\"eael-circle-content\">\n\t\t\t\t\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW145032894 BCX0\" lang=\"EN-AU\" xml:lang=\"EN-AU\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW145032894 BCX0\">A tailored approach through building relationships<\/span><\/span><\/p>                                        <\/div>\n                                    <\/div>\n                                <\/div>\n\n\t\t\t\t\t\t\t                                <div class=\"eael-circle-item elementor-repeater-item-d38fbba\">\n                                    <div aria-controls=\"eael-interactive-4\" tabindex=\"0\" class=\"eael-circle-btn \" id=\"eael-circle-item-4\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"eael-circle-icon-shapes \">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"eael-shape-1\"><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"eael-shape-2\"><\/div>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<!-- Start URL support -->\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"eael-circle-btn-icon \">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"eael-circle-icon-inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<i class=\"fas fa-circle-notch\"><\/i>\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n                                        \t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<!-- End URL support -->\n                                        \n                                    <\/div>\n                                    <div id=\"eael-interactive-4\" aria-labelledby=\"eael-circle-item-4\" class=\"eael-circle-btn-content eael-circle-item-4 \">\n                                        <div class=\"eael-circle-content\">\n\t\t\t\t\t\t\t\t\t\t\t<p><span class=\"NormalTextRun SCXW1738632 BCX0\">Proactive <\/span><span class=\"NormalTextRun SCXW1738632 BCX0\">i<\/span><span class=\"NormalTextRun SCXW1738632 BCX0\">ssue <\/span><span class=\"NormalTextRun SCXW1738632 BCX0\">r<\/span><span class=\"NormalTextRun SCXW1738632 BCX0\">esolution<\/span><\/p>                                        <\/div>\n                                    <\/div>\n                                <\/div>\n\n\t\t\t\t\t\t\t                                <div class=\"eael-circle-item elementor-repeater-item-5973fcf\">\n                                    <div aria-controls=\"eael-interactive-5\" tabindex=\"0\" class=\"eael-circle-btn \" id=\"eael-circle-item-5\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"eael-circle-icon-shapes \">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"eael-shape-1\"><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"eael-shape-2\"><\/div>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<!-- Start URL support -->\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"eael-circle-btn-icon \">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"eael-circle-icon-inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<i class=\"fas fa-graduation-cap\"><\/i>\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n                                        \t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<!-- End URL support -->\n                                        \n                                    <\/div>\n                                    <div id=\"eael-interactive-5\" aria-labelledby=\"eael-circle-item-5\" class=\"eael-circle-btn-content eael-circle-item-5 \">\n                                        <div class=\"eael-circle-content\">\n\t\t\t\t\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW196264328 BCX0\" lang=\"EN-AU\" xml:lang=\"EN-AU\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW196264328 BCX0\">Continuous <\/span><span class=\"NormalTextRun SCXW196264328 BCX0\">l<\/span><span class=\"NormalTextRun SCXW196264328 BCX0\">earning and <\/span><span class=\"NormalTextRun SCXW196264328 BCX0\">p<\/span><span class=\"NormalTextRun SCXW196264328 BCX0\">rofessional <\/span><span class=\"NormalTextRun SCXW196264328 BCX0\">d<\/span><span class=\"NormalTextRun SCXW196264328 BCX0\">evelopment<\/span><\/span><\/p>                                        <\/div>\n                                    <\/div>\n                                <\/div>\n\n\t\t\t\t\t\t\t\n                        <\/div>\n                    <\/div>\n                <\/div>\n\n\t\t\t\n        <\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-b698fc1 e-flex e-con-boxed e-con e-parent\" data-id=\"b698fc1\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-c67e5fa e-con-full e-flex e-con e-child\" data-id=\"c67e5fa\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-5ba5fee e-con-full e-flex e-con e-child\" data-id=\"5ba5fee\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-736e4cc elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"736e4cc\" data-element_type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<i aria-hidden=\"true\" class=\"fas fa-star\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-732ffe1 elementor-widget elementor-widget-heading\" data-id=\"732ffe1\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">CSAT 96<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-881e9ae elementor-widget elementor-widget-text-editor\" data-id=\"881e9ae\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW212321882 BCX0\" lang=\"EN-AU\" xml:lang=\"EN-AU\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW212321882 BCX0\">Customer Satisfaction<\/span><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2ccd34d elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"2ccd34d\" data-element_type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<i aria-hidden=\"true\" class=\"fas fa-hands-helping\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-de5ca97 elementor-widget elementor-widget-heading\" data-id=\"de5ca97\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">97% <\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-221345a elementor-widget elementor-widget-text-editor\" data-id=\"221345a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Client Retention rate<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ad1e1cb e-con-full e-flex e-con e-child\" data-id=\"ad1e1cb\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ac1a8f5 elementor-widget elementor-widget-heading\" data-id=\"ac1a8f5\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">What makes Total Synergy Customer Support World Class<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fb0af65 elementor-widget elementor-widget-text-editor\" data-id=\"fb0af65\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li>Highly skilled and experts in AEC industry.<\/li><li>24 hour support teams located in Sydney and London via live-chat.<\/li><li>Focused on ensuring issues are investigated and resolved on time and to high quality.<\/li><li>Includes a self-service knowledge base and live chat capability.<\/li><li>Support and service methodology adheres to defined operational and quality policies and processes.<\/li><li>Driven by defined service levels for responsiveness and resolution of your query and quality via CSAT (Customer Satisfaction).<\/li><li>On-demand knowledge base self-help.<\/li><li><span class=\"TextRun SCXW150286011 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"> <span class=\"NormalTextRun SCXW150286011 BCX0\">Interactive <\/span><span class=\"NormalTextRun SCXW150286011 BCX0\">Feedback Forum to share ideas and provide feedback<\/span><\/span><span class=\"EOP SCXW150286011 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-41e995d9 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"41e995d9\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-3994e875\" data-id=\"3994e875\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7230115e elementor-widget elementor-widget-text-editor\" data-id=\"7230115e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>We believe that the best way to showcase the effectiveness of our product is by letting our satisfied customers speak for themselves. So, take a look and see how Total Synergy can transform the way you work.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-6f7f8b51\" data-id=\"6f7f8b51\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-512f6395 elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"512f6395\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-528f4ff4\" data-id=\"528f4ff4\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4a7d1b81 elementor-widget__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-heading\" data-id=\"4a7d1b81\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Customers rated us on<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5b07f62 elementor-widget elementor-widget-image\" data-id=\"5b07f62\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.capterra.com.au\/software\/23086\/synergy-aec\" target=\"_blank\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"900\" height=\"500\" src=\"https:\/\/totalsynergy.com\/wp-content\/uploads\/capterra-inc-vector-logo-1.png\" class=\"attachment-full size-full wp-image-20691\" alt=\"\" srcset=\"https:\/\/totalsynergy.com\/wp-content\/uploads\/\/capterra-inc-vector-logo-1.png 900w, https:\/\/totalsynergy.com\/wp-content\/uploads\/\/capterra-inc-vector-logo-1-300x167.png 300w, https:\/\/totalsynergy.com\/wp-content\/uploads\/\/capterra-inc-vector-logo-1-768x427.png 768w\" sizes=\"(max-width: 709px) 85vw, (max-width: 909px) 67vw, (max-width: 1362px) 62vw, 840px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-141d7635\" data-id=\"141d7635\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-43d4e6fd elementor-star-rating-mobile--align-center elementor-star-rating--align-center elementor--star-style-star_fontawesome elementor-widget elementor-widget-star-rating\" data-id=\"43d4e6fd\" data-element_type=\"widget\" data-widget_type=\"star-rating.default\">\n\t\t\t\t\t\n\t\t<div class=\"elementor-star-rating__wrapper\">\n\t\t\t\t\t\t<div class=\"elementor-star-rating\" title=\"4.4\/5\" itemtype=\"http:\/\/schema.org\/Rating\" itemscope=\"\" itemprop=\"reviewRating\"><i class=\"elementor-star-full\">&#xE934;<\/i><i class=\"elementor-star-full\">&#xE934;<\/i><i class=\"elementor-star-full\">&#xE934;<\/i><i class=\"elementor-star-full\">&#xE934;<\/i><i class=\"elementor-star-4\">&#xE934;<\/i> <span itemprop=\"ratingValue\" class=\"elementor-screen-only\">4.4\/5<\/span><\/div>\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3cdabbc9 elementor-widget elementor-widget-text-editor\" data-id=\"3cdabbc9\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Average rating 4.4\/5<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-24c9873b elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"24c9873b\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b94dd1b\" data-id=\"b94dd1b\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3ec9d06 elementor-widget elementor-widget-text-editor\" data-id=\"3ec9d06\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<pre class=\"ti-widget\"><template id=\"trustindex-capterra-widget-html\"><div class=\" ti-widget  ti-capt ti-review-text-mode-readmore ti-text-align-left\" data-no-translation=\"true\" data-layout-id=\"5\" data-layout-category=\"slider\" data-set-id=\"soft\" data-pid=\"\" data-language=\"en\" data-close-locale=\"Close\" data-review-target-width=\"275\" data-css-version=\"2\" data-reply-by-locale=\"Owner's reply\" data-pager-autoplay-timeout=\"6\"> <div class=\"ti-widget-container ti-col-4\"> <div class=\"ti-footer ti-footer-grid source-Capterra\"> <div class=\"ti-fade-container\"> <div class=\"ti-rating-text\"> <strong class=\"ti-rating ti-rating-large\"> GOOD <\/strong> <\/div> <span class=\"ti-stars star-lg\"><trustindex-image class=\"ti-star\" data-imgurl=\"https:\/\/cdn.trustindex.io\/assets\/platform\/Capterra\/star\/f.svg\" alt=\"Capterra\" width=\"17\" height=\"17\" loading=\"lazy\"><\/trustindex-image><trustindex-image class=\"ti-star\" data-imgurl=\"https:\/\/cdn.trustindex.io\/assets\/platform\/Capterra\/star\/f.svg\" alt=\"Capterra\" width=\"17\" height=\"17\" loading=\"lazy\"><\/trustindex-image><trustindex-image class=\"ti-star\" data-imgurl=\"https:\/\/cdn.trustindex.io\/assets\/platform\/Capterra\/star\/f.svg\" alt=\"Capterra\" width=\"17\" height=\"17\" loading=\"lazy\"><\/trustindex-image><trustindex-image class=\"ti-star\" data-imgurl=\"https:\/\/cdn.trustindex.io\/assets\/platform\/Capterra\/star\/f.svg\" alt=\"Capterra\" width=\"17\" height=\"17\" loading=\"lazy\"><\/trustindex-image><trustindex-image class=\"ti-star\" data-imgurl=\"https:\/\/cdn.trustindex.io\/assets\/platform\/Capterra\/star\/h.svg\" alt=\"Capterra\" width=\"17\" height=\"17\" loading=\"lazy\"><\/trustindex-image><\/span> <div class=\"ti-rating-text\"> <span class=\"nowrap\">Based on <strong>18 reviews<\/strong><\/span> <\/div> <div class=\"ti-large-logo\"> <div class=\"ti-v-center\"> <trustindex-image class=\"ti-logo-fb\" data-imgurl=\"https:\/\/cdn.trustindex.io\/assets\/platform\/Capterra\/logo.svg\" width=\"150\" height=\"25\" loading=\"lazy\" alt=\"Capterra\"><\/trustindex-image> <\/div> <\/div> <\/div> <\/div> <div class=\"ti-reviews-container\"> <div class=\"ti-controls\"> <div class=\"ti-next\" aria-label=\"Next review\" role=\"button\"><\/div> <div class=\"ti-prev\" aria-label=\"Previous review\" role=\"button\"><\/div> <\/div> <div class=\"ti-reviews-container-wrapper\">  <div data-empty=\"0\" class=\"ti-review-item source-Capterra ti-image-layout-thumbnail\" data-id=\"cfcd208495d565ef66e7dff9f98764da\"> <div class=\"ti-inner\"> <div class=\"ti-review-header\"> <div class=\"ti-platform-icon ti-with-tooltip\"> <span class=\"ti-tooltip\">Posted on <\/span> <trustindex-image data-imgurl=\"https:\/\/cdn.trustindex.io\/assets\/platform\/Capterra\/icon.svg\" alt=\"\" width=\"20\" height=\"20\" loading=\"lazy\"><\/trustindex-image> <\/div> <div class=\"ti-profile-img\"> <trustindex-image data-imgurl=\"https:\/\/cdn.trustindex.io\/assets\/default-avatar\/noprofile-04.svg\" alt=\"Jamila Apad profile picture\" loading=\"lazy\"><\/trustindex-image> <\/div> <div class=\"ti-profile-details\"> <div class=\"ti-name\"> Jamila Apad <\/div> <div class=\"ti-date\">6 November 2023<\/div> <\/div> <\/div> <span class=\"ti-stars\"><trustindex-image class=\"ti-star\" data-imgurl=\"https:\/\/cdn.trustindex.io\/assets\/platform\/Capterra\/star\/f.svg\" alt=\"Capterra\" width=\"17\" height=\"17\" loading=\"lazy\"><\/trustindex-image><trustindex-image class=\"ti-star\" data-imgurl=\"https:\/\/cdn.trustindex.io\/assets\/platform\/Capterra\/star\/f.svg\" alt=\"Capterra\" width=\"17\" height=\"17\" loading=\"lazy\"><\/trustindex-image><trustindex-image class=\"ti-star\" data-imgurl=\"https:\/\/cdn.trustindex.io\/assets\/platform\/Capterra\/star\/f.svg\" alt=\"Capterra\" width=\"17\" height=\"17\" loading=\"lazy\"><\/trustindex-image><trustindex-image class=\"ti-star\" data-imgurl=\"https:\/\/cdn.trustindex.io\/assets\/platform\/Capterra\/star\/f.svg\" alt=\"Capterra\" width=\"17\" height=\"17\" loading=\"lazy\"><\/trustindex-image><trustindex-image class=\"ti-star\" data-imgurl=\"https:\/\/cdn.trustindex.io\/assets\/platform\/Capterra\/star\/e.svg\" alt=\"Capterra\" width=\"17\" height=\"17\" loading=\"lazy\"><\/trustindex-image><span class=\"ti-verified-review ti-verified-platform\"><span class=\"ti-verified-tooltip\">Trustindex verifies that the original source of the review is Capterra.<\/span><\/span><\/span> <div class=\"ti-review-text-container ti-review-content\"><!-- R-CONTENT --><strong>Jam's Review<\/strong>\nPros: Customizability, Functionality and Flexibility Cons: Complexity and Unfriendly User-interface<!-- R-CONTENT --><\/div> <span class=\"ti-read-more\" data-container=\".ti-review-content\" data-collapse-text=\"Hide\" data-open-text=\"Read more\"><\/span> <\/div> <\/div>  <div data-empty=\"0\" class=\"ti-review-item source-Capterra ti-image-layout-thumbnail\" data-id=\"cfcd208495d565ef66e7dff9f98764da\"> <div class=\"ti-inner\"> <div class=\"ti-review-header\"> <div class=\"ti-platform-icon ti-with-tooltip\"> <span class=\"ti-tooltip\">Posted on <\/span> <trustindex-image data-imgurl=\"https:\/\/cdn.trustindex.io\/assets\/platform\/Capterra\/icon.svg\" alt=\"\" width=\"20\" height=\"20\" loading=\"lazy\"><\/trustindex-image> <\/div> <div class=\"ti-profile-img\"> <trustindex-image data-imgurl=\"https:\/\/cdn.trustindex.io\/assets\/default-avatar\/noprofile-03.svg\" alt=\"Sarah Merrell profile picture\" loading=\"lazy\"><\/trustindex-image> <\/div> <div class=\"ti-profile-details\"> <div class=\"ti-name\"> Sarah Merrell <\/div> <div class=\"ti-date\">2 November 2023<\/div> <\/div> <\/div> <span class=\"ti-stars\"><trustindex-image class=\"ti-star\" data-imgurl=\"https:\/\/cdn.trustindex.io\/assets\/platform\/Capterra\/star\/f.svg\" alt=\"Capterra\" width=\"17\" height=\"17\" loading=\"lazy\"><\/trustindex-image><trustindex-image class=\"ti-star\" data-imgurl=\"https:\/\/cdn.trustindex.io\/assets\/platform\/Capterra\/star\/f.svg\" alt=\"Capterra\" width=\"17\" height=\"17\" loading=\"lazy\"><\/trustindex-image><trustindex-image class=\"ti-star\" data-imgurl=\"https:\/\/cdn.trustindex.io\/assets\/platform\/Capterra\/star\/f.svg\" alt=\"Capterra\" width=\"17\" height=\"17\" loading=\"lazy\"><\/trustindex-image><trustindex-image class=\"ti-star\" data-imgurl=\"https:\/\/cdn.trustindex.io\/assets\/platform\/Capterra\/star\/f.svg\" alt=\"Capterra\" width=\"17\" height=\"17\" loading=\"lazy\"><\/trustindex-image><trustindex-image class=\"ti-star\" data-imgurl=\"https:\/\/cdn.trustindex.io\/assets\/platform\/Capterra\/star\/e.svg\" alt=\"Capterra\" width=\"17\" height=\"17\" loading=\"lazy\"><\/trustindex-image><span class=\"ti-verified-review ti-verified-platform\"><span class=\"ti-verified-tooltip\">Trustindex verifies that the original source of the review is Capterra.<\/span><\/span><\/span> <div class=\"ti-review-text-container ti-review-content\"><!-- R-CONTENT --><strong>A solid option for your growing business<\/strong>\nOverall: Synergy allows us to track our time more effectively and handle client requests with greater speed.  Pros: The ability to see exactly what time and bills are assigned to each invoice is amazing, and really helped the architects understand what my accounting department does.   Cons: The integration with QuickBooks in the US needs some work. This remains a pain point for us. Bills have to be entered twice, and that's time we can't use for something better.<!-- R-CONTENT --><\/div> <span class=\"ti-read-more\" data-container=\".ti-review-content\" data-collapse-text=\"Hide\" data-open-text=\"Read more\"><\/span> <\/div> <\/div>  <div data-empty=\"0\" class=\"ti-review-item source-Capterra ti-image-layout-thumbnail\" data-id=\"cfcd208495d565ef66e7dff9f98764da\"> <div class=\"ti-inner\"> <div class=\"ti-review-header\"> <div class=\"ti-platform-icon ti-with-tooltip\"> <span class=\"ti-tooltip\">Posted on <\/span> <trustindex-image data-imgurl=\"https:\/\/cdn.trustindex.io\/assets\/platform\/Capterra\/icon.svg\" alt=\"\" width=\"20\" height=\"20\" loading=\"lazy\"><\/trustindex-image> <\/div> <div class=\"ti-profile-img\"> <trustindex-image data-imgurl=\"https:\/\/cdn.trustindex.io\/assets\/default-avatar\/noprofile-02.svg\" alt=\"Nicole Walters profile picture\" loading=\"lazy\"><\/trustindex-image> <\/div> <div class=\"ti-profile-details\"> <div class=\"ti-name\"> Nicole Walters <\/div> <div class=\"ti-date\">28 August 2023<\/div> <\/div> <\/div> <span class=\"ti-stars\"><trustindex-image class=\"ti-star\" data-imgurl=\"https:\/\/cdn.trustindex.io\/assets\/platform\/Capterra\/star\/f.svg\" alt=\"Capterra\" width=\"17\" height=\"17\" loading=\"lazy\"><\/trustindex-image><trustindex-image class=\"ti-star\" data-imgurl=\"https:\/\/cdn.trustindex.io\/assets\/platform\/Capterra\/star\/f.svg\" alt=\"Capterra\" width=\"17\" height=\"17\" loading=\"lazy\"><\/trustindex-image><trustindex-image class=\"ti-star\" data-imgurl=\"https:\/\/cdn.trustindex.io\/assets\/platform\/Capterra\/star\/f.svg\" alt=\"Capterra\" width=\"17\" height=\"17\" loading=\"lazy\"><\/trustindex-image><trustindex-image class=\"ti-star\" data-imgurl=\"https:\/\/cdn.trustindex.io\/assets\/platform\/Capterra\/star\/f.svg\" alt=\"Capterra\" width=\"17\" height=\"17\" loading=\"lazy\"><\/trustindex-image><trustindex-image class=\"ti-star\" data-imgurl=\"https:\/\/cdn.trustindex.io\/assets\/platform\/Capterra\/star\/e.svg\" alt=\"Capterra\" width=\"17\" height=\"17\" loading=\"lazy\"><\/trustindex-image><span class=\"ti-verified-review ti-verified-platform\"><span class=\"ti-verified-tooltip\">Trustindex verifies that the original source of the review is Capterra.<\/span><\/span><\/span> <div class=\"ti-review-text-container ti-review-content\"><!-- R-CONTENT --><strong>6 years in to our Synergy experince<\/strong>\nOverall: We are six years in and have not found an alternative that is comparable for our architectural business needs.  At times it can very frustrating to use, if for example the functionality or customization is lacking.  That said synergy has changed and developed with our business over that time.  Pros: Ability to plan and track all our projects in place.  Cons: Some of the features are lacking or clunky to use.<!-- R-CONTENT --><\/div> <span class=\"ti-read-more\" data-container=\".ti-review-content\" data-collapse-text=\"Hide\" data-open-text=\"Read more\"><\/span> <\/div> <\/div>  <div data-empty=\"0\" class=\"ti-review-item source-Capterra ti-image-layout-thumbnail\" data-id=\"cfcd208495d565ef66e7dff9f98764da\"> <div class=\"ti-inner\"> <div class=\"ti-review-header\"> <div class=\"ti-platform-icon ti-with-tooltip\"> <span class=\"ti-tooltip\">Posted on <\/span> <trustindex-image data-imgurl=\"https:\/\/cdn.trustindex.io\/assets\/platform\/Capterra\/icon.svg\" alt=\"\" width=\"20\" height=\"20\" loading=\"lazy\"><\/trustindex-image> <\/div> <div class=\"ti-profile-img\"> <trustindex-image data-imgurl=\"https:\/\/cdn.trustindex.io\/assets\/default-avatar\/noprofile-06.svg\" alt=\"Kanishk Meghani profile picture\" loading=\"lazy\"><\/trustindex-image> <\/div> <div class=\"ti-profile-details\"> <div class=\"ti-name\"> Kanishk Meghani <\/div> <div class=\"ti-date\">20 August 2023<\/div> <\/div> <\/div> <span class=\"ti-stars\"><trustindex-image class=\"ti-star\" data-imgurl=\"https:\/\/cdn.trustindex.io\/assets\/platform\/Capterra\/star\/f.svg\" alt=\"Capterra\" width=\"17\" height=\"17\" loading=\"lazy\"><\/trustindex-image><trustindex-image class=\"ti-star\" data-imgurl=\"https:\/\/cdn.trustindex.io\/assets\/platform\/Capterra\/star\/f.svg\" alt=\"Capterra\" width=\"17\" height=\"17\" loading=\"lazy\"><\/trustindex-image><trustindex-image class=\"ti-star\" data-imgurl=\"https:\/\/cdn.trustindex.io\/assets\/platform\/Capterra\/star\/f.svg\" alt=\"Capterra\" width=\"17\" height=\"17\" loading=\"lazy\"><\/trustindex-image><trustindex-image class=\"ti-star\" data-imgurl=\"https:\/\/cdn.trustindex.io\/assets\/platform\/Capterra\/star\/f.svg\" alt=\"Capterra\" width=\"17\" height=\"17\" loading=\"lazy\"><\/trustindex-image><trustindex-image class=\"ti-star\" data-imgurl=\"https:\/\/cdn.trustindex.io\/assets\/platform\/Capterra\/star\/f.svg\" alt=\"Capterra\" width=\"17\" height=\"17\" loading=\"lazy\"><\/trustindex-image><span class=\"ti-verified-review ti-verified-platform\"><span class=\"ti-verified-tooltip\">Trustindex verifies that the original source of the review is Capterra.<\/span><\/span><\/span> <div class=\"ti-review-text-container ti-review-content\"><!-- R-CONTENT --><strong>Synergy has been good!<\/strong>\nOverall: Generally positive Pros: That the new version is cloud based and hence less clunky. Easy user interface Cons: Some features are missing, but thats understandable as its fairly new still.<!-- R-CONTENT --><\/div> <span class=\"ti-read-more\" data-container=\".ti-review-content\" data-collapse-text=\"Hide\" data-open-text=\"Read more\"><\/span> <\/div> <\/div>  <div data-empty=\"0\" class=\"ti-review-item source-Capterra ti-image-layout-thumbnail\" data-id=\"cfcd208495d565ef66e7dff9f98764da\"> <div class=\"ti-inner\"> <div class=\"ti-review-header\"> <div class=\"ti-platform-icon ti-with-tooltip\"> <span class=\"ti-tooltip\">Posted on <\/span> <trustindex-image data-imgurl=\"https:\/\/cdn.trustindex.io\/assets\/platform\/Capterra\/icon.svg\" alt=\"\" width=\"20\" height=\"20\" loading=\"lazy\"><\/trustindex-image> <\/div> <div class=\"ti-profile-img\"> <trustindex-image data-imgurl=\"https:\/\/cdn.trustindex.io\/assets\/default-avatar\/noprofile-01.svg\" alt=\"Marek Sekowski profile picture\" loading=\"lazy\"><\/trustindex-image> <\/div> <div class=\"ti-profile-details\"> <div class=\"ti-name\"> Marek Sekowski <\/div> <div class=\"ti-date\">18 July 2023<\/div> <\/div> <\/div> <span class=\"ti-stars\"><trustindex-image class=\"ti-star\" data-imgurl=\"https:\/\/cdn.trustindex.io\/assets\/platform\/Capterra\/star\/f.svg\" alt=\"Capterra\" width=\"17\" height=\"17\" loading=\"lazy\"><\/trustindex-image><trustindex-image class=\"ti-star\" data-imgurl=\"https:\/\/cdn.trustindex.io\/assets\/platform\/Capterra\/star\/f.svg\" alt=\"Capterra\" width=\"17\" height=\"17\" loading=\"lazy\"><\/trustindex-image><trustindex-image class=\"ti-star\" data-imgurl=\"https:\/\/cdn.trustindex.io\/assets\/platform\/Capterra\/star\/f.svg\" alt=\"Capterra\" width=\"17\" height=\"17\" loading=\"lazy\"><\/trustindex-image><trustindex-image class=\"ti-star\" data-imgurl=\"https:\/\/cdn.trustindex.io\/assets\/platform\/Capterra\/star\/f.svg\" alt=\"Capterra\" width=\"17\" height=\"17\" loading=\"lazy\"><\/trustindex-image><trustindex-image class=\"ti-star\" data-imgurl=\"https:\/\/cdn.trustindex.io\/assets\/platform\/Capterra\/star\/e.svg\" alt=\"Capterra\" width=\"17\" height=\"17\" loading=\"lazy\"><\/trustindex-image><span class=\"ti-verified-review ti-verified-platform\"><span class=\"ti-verified-tooltip\">Trustindex verifies that the original source of the review is Capterra.<\/span><\/span><\/span> <div class=\"ti-review-text-container ti-review-content\"><!-- R-CONTENT --><strong>Why Synergy<\/strong>\nOverall: As a user generally happy with what we do.  Pros: Easy to use. Clear interface. It was generally painless experience moving to synergy end of last year.  Cons: Project analysis - need looking at and few items need improvement.<!-- R-CONTENT --><\/div> <span class=\"ti-read-more\" data-container=\".ti-review-content\" data-collapse-text=\"Hide\" data-open-text=\"Read more\"><\/span> <\/div> <\/div>  <div data-empty=\"0\" class=\"ti-review-item source-Capterra ti-image-layout-thumbnail\" data-id=\"cfcd208495d565ef66e7dff9f98764da\"> <div class=\"ti-inner\"> <div class=\"ti-review-header\"> <div class=\"ti-platform-icon ti-with-tooltip\"> <span class=\"ti-tooltip\">Posted on <\/span> <trustindex-image data-imgurl=\"https:\/\/cdn.trustindex.io\/assets\/platform\/Capterra\/icon.svg\" alt=\"\" width=\"20\" height=\"20\" loading=\"lazy\"><\/trustindex-image> <\/div> <div class=\"ti-profile-img\"> <trustindex-image data-imgurl=\"https:\/\/cdn.trustindex.io\/assets\/default-avatar\/noprofile-09.svg\" alt=\"Swapnil Madiwale profile picture\" loading=\"lazy\"><\/trustindex-image> <\/div> <div class=\"ti-profile-details\"> <div class=\"ti-name\"> Swapnil Madiwale <\/div> <div class=\"ti-date\">11 July 2023<\/div> <\/div> <\/div> <span class=\"ti-stars\"><trustindex-image class=\"ti-star\" data-imgurl=\"https:\/\/cdn.trustindex.io\/assets\/platform\/Capterra\/star\/f.svg\" alt=\"Capterra\" width=\"17\" height=\"17\" loading=\"lazy\"><\/trustindex-image><trustindex-image class=\"ti-star\" data-imgurl=\"https:\/\/cdn.trustindex.io\/assets\/platform\/Capterra\/star\/f.svg\" alt=\"Capterra\" width=\"17\" height=\"17\" loading=\"lazy\"><\/trustindex-image><trustindex-image class=\"ti-star\" data-imgurl=\"https:\/\/cdn.trustindex.io\/assets\/platform\/Capterra\/star\/f.svg\" alt=\"Capterra\" width=\"17\" height=\"17\" loading=\"lazy\"><\/trustindex-image><trustindex-image class=\"ti-star\" data-imgurl=\"https:\/\/cdn.trustindex.io\/assets\/platform\/Capterra\/star\/f.svg\" alt=\"Capterra\" width=\"17\" height=\"17\" loading=\"lazy\"><\/trustindex-image><trustindex-image class=\"ti-star\" data-imgurl=\"https:\/\/cdn.trustindex.io\/assets\/platform\/Capterra\/star\/f.svg\" alt=\"Capterra\" width=\"17\" height=\"17\" loading=\"lazy\"><\/trustindex-image><span class=\"ti-verified-review ti-verified-platform\"><span class=\"ti-verified-tooltip\">Trustindex verifies that the original source of the review is Capterra.<\/span><\/span><\/span> <div class=\"ti-review-text-container ti-review-content\"><!-- R-CONTENT --><strong>Great tool for managing multiple projects and people in a team!<\/strong>\nOverall: The overall experience is great as it provides great value compared to some pricier products used by us in the past. Pros: The timesheet adding, project information including contacts and ability to share documents directly from one platform is very helpful. Cons: I think some PIM tasks like email filing and searching folders should be incorporated into this package as done by Deltek.<!-- R-CONTENT --><\/div> <span class=\"ti-read-more\" data-container=\".ti-review-content\" data-collapse-text=\"Hide\" data-open-text=\"Read more\"><\/span> <\/div> <\/div>  <div data-empty=\"0\" class=\"ti-review-item source-Capterra ti-image-layout-thumbnail\" data-id=\"cfcd208495d565ef66e7dff9f98764da\"> <div class=\"ti-inner\"> <div class=\"ti-review-header\"> <div class=\"ti-platform-icon ti-with-tooltip\"> <span class=\"ti-tooltip\">Posted on <\/span> <trustindex-image data-imgurl=\"https:\/\/cdn.trustindex.io\/assets\/platform\/Capterra\/icon.svg\" alt=\"\" width=\"20\" height=\"20\" loading=\"lazy\"><\/trustindex-image> <\/div> <div class=\"ti-profile-img\"> <trustindex-image data-imgurl=\"https:\/\/cdn.trustindex.io\/assets\/default-avatar\/noprofile-05.svg\" alt=\"Ari Karabatos profile picture\" loading=\"lazy\"><\/trustindex-image> <\/div> <div class=\"ti-profile-details\"> <div class=\"ti-name\"> Ari Karabatos <\/div> <div class=\"ti-date\">11 July 2023<\/div> <\/div> <\/div> <span class=\"ti-stars\"><trustindex-image class=\"ti-star\" data-imgurl=\"https:\/\/cdn.trustindex.io\/assets\/platform\/Capterra\/star\/f.svg\" alt=\"Capterra\" width=\"17\" height=\"17\" loading=\"lazy\"><\/trustindex-image><trustindex-image class=\"ti-star\" data-imgurl=\"https:\/\/cdn.trustindex.io\/assets\/platform\/Capterra\/star\/f.svg\" alt=\"Capterra\" width=\"17\" height=\"17\" loading=\"lazy\"><\/trustindex-image><trustindex-image class=\"ti-star\" data-imgurl=\"https:\/\/cdn.trustindex.io\/assets\/platform\/Capterra\/star\/f.svg\" alt=\"Capterra\" width=\"17\" height=\"17\" loading=\"lazy\"><\/trustindex-image><trustindex-image class=\"ti-star\" data-imgurl=\"https:\/\/cdn.trustindex.io\/assets\/platform\/Capterra\/star\/f.svg\" alt=\"Capterra\" width=\"17\" height=\"17\" loading=\"lazy\"><\/trustindex-image><trustindex-image class=\"ti-star\" data-imgurl=\"https:\/\/cdn.trustindex.io\/assets\/platform\/Capterra\/star\/f.svg\" alt=\"Capterra\" width=\"17\" height=\"17\" loading=\"lazy\"><\/trustindex-image><span class=\"ti-verified-review ti-verified-platform\"><span class=\"ti-verified-tooltip\">Trustindex verifies that the original source of the review is Capterra.<\/span><\/span><\/span> <div class=\"ti-review-text-container ti-review-content\"><!-- R-CONTENT --><strong>An efficient program for businesses of all sizes<\/strong>\nOverall: Overall very happy. Pros: Before I set up my business I had discussed program integration with my accountant in order to create a seemless process for both parties. This allows my tracking to be transparent which in turn allows the accounting side to work in unison without fault. This is what I like most about Synergy. No fuss. Cons: As it is a one-stop shop for a business, from workflow management to business management, it can take some getting used to as there are quite a few moving pieces. But once you get a hang of it you can't really do without it.<!-- R-CONTENT --><\/div> <span class=\"ti-read-more\" data-container=\".ti-review-content\" data-collapse-text=\"Hide\" data-open-text=\"Read more\"><\/span> <\/div> <\/div>  <div data-empty=\"0\" class=\"ti-review-item source-Capterra ti-image-layout-thumbnail\" data-id=\"cfcd208495d565ef66e7dff9f98764da\"> <div class=\"ti-inner\"> <div class=\"ti-review-header\"> <div class=\"ti-platform-icon ti-with-tooltip\"> <span class=\"ti-tooltip\">Posted on <\/span> <trustindex-image data-imgurl=\"https:\/\/cdn.trustindex.io\/assets\/platform\/Capterra\/icon.svg\" alt=\"\" width=\"20\" height=\"20\" loading=\"lazy\"><\/trustindex-image> <\/div> <div class=\"ti-profile-img\"> <trustindex-image data-imgurl=\"https:\/\/cdn.trustindex.io\/assets\/default-avatar\/noprofile-08.svg\" alt=\"Veronica Jones profile picture\" loading=\"lazy\"><\/trustindex-image> <\/div> <div class=\"ti-profile-details\"> <div class=\"ti-name\"> Veronica Jones <\/div> <div class=\"ti-date\">28 June 2023<\/div> <\/div> <\/div> <span class=\"ti-stars\"><trustindex-image class=\"ti-star\" data-imgurl=\"https:\/\/cdn.trustindex.io\/assets\/platform\/Capterra\/star\/f.svg\" alt=\"Capterra\" width=\"17\" height=\"17\" loading=\"lazy\"><\/trustindex-image><trustindex-image class=\"ti-star\" data-imgurl=\"https:\/\/cdn.trustindex.io\/assets\/platform\/Capterra\/star\/f.svg\" alt=\"Capterra\" width=\"17\" height=\"17\" loading=\"lazy\"><\/trustindex-image><trustindex-image class=\"ti-star\" data-imgurl=\"https:\/\/cdn.trustindex.io\/assets\/platform\/Capterra\/star\/f.svg\" alt=\"Capterra\" width=\"17\" height=\"17\" loading=\"lazy\"><\/trustindex-image><trustindex-image class=\"ti-star\" data-imgurl=\"https:\/\/cdn.trustindex.io\/assets\/platform\/Capterra\/star\/f.svg\" alt=\"Capterra\" width=\"17\" height=\"17\" loading=\"lazy\"><\/trustindex-image><trustindex-image class=\"ti-star\" data-imgurl=\"https:\/\/cdn.trustindex.io\/assets\/platform\/Capterra\/star\/f.svg\" alt=\"Capterra\" width=\"17\" height=\"17\" loading=\"lazy\"><\/trustindex-image><span class=\"ti-verified-review ti-verified-platform\"><span class=\"ti-verified-tooltip\">Trustindex verifies that the original source of the review is Capterra.<\/span><\/span><\/span> <div class=\"ti-review-text-container ti-review-content\"><!-- R-CONTENT --><strong>New to Synergy<\/strong>\nOverall: We like that we can see the WIP and also manage staff time Pros: Project Management and invoicing all in one as well as scheduling Cons: Hard to say as we are still in the learning stages, so can't criticise anything yet.<!-- R-CONTENT --><\/div> <span class=\"ti-read-more\" data-container=\".ti-review-content\" data-collapse-text=\"Hide\" data-open-text=\"Read more\"><\/span> <\/div> <\/div>  <div data-empty=\"0\" class=\"ti-review-item source-Capterra ti-image-layout-thumbnail\" data-id=\"cfcd208495d565ef66e7dff9f98764da\"> <div class=\"ti-inner\"> <div class=\"ti-review-header\"> <div class=\"ti-platform-icon ti-with-tooltip\"> <span class=\"ti-tooltip\">Posted on <\/span> <trustindex-image data-imgurl=\"https:\/\/cdn.trustindex.io\/assets\/platform\/Capterra\/icon.svg\" alt=\"\" width=\"20\" height=\"20\" loading=\"lazy\"><\/trustindex-image> <\/div> <div class=\"ti-profile-img\"> <trustindex-image data-imgurl=\"https:\/\/cdn.trustindex.io\/assets\/default-avatar\/noprofile-10.svg\" alt=\"Barnaby Pine profile picture\" loading=\"lazy\"><\/trustindex-image> <\/div> <div class=\"ti-profile-details\"> <div class=\"ti-name\"> Barnaby Pine <\/div> <div class=\"ti-date\">15 June 2023<\/div> <\/div> <\/div> <span class=\"ti-stars\"><trustindex-image class=\"ti-star\" data-imgurl=\"https:\/\/cdn.trustindex.io\/assets\/platform\/Capterra\/star\/f.svg\" alt=\"Capterra\" width=\"17\" height=\"17\" loading=\"lazy\"><\/trustindex-image><trustindex-image class=\"ti-star\" data-imgurl=\"https:\/\/cdn.trustindex.io\/assets\/platform\/Capterra\/star\/f.svg\" alt=\"Capterra\" width=\"17\" height=\"17\" loading=\"lazy\"><\/trustindex-image><trustindex-image class=\"ti-star\" data-imgurl=\"https:\/\/cdn.trustindex.io\/assets\/platform\/Capterra\/star\/f.svg\" alt=\"Capterra\" width=\"17\" height=\"17\" loading=\"lazy\"><\/trustindex-image><trustindex-image class=\"ti-star\" data-imgurl=\"https:\/\/cdn.trustindex.io\/assets\/platform\/Capterra\/star\/f.svg\" alt=\"Capterra\" width=\"17\" height=\"17\" loading=\"lazy\"><\/trustindex-image><trustindex-image class=\"ti-star\" data-imgurl=\"https:\/\/cdn.trustindex.io\/assets\/platform\/Capterra\/star\/e.svg\" alt=\"Capterra\" width=\"17\" height=\"17\" loading=\"lazy\"><\/trustindex-image><span class=\"ti-verified-review ti-verified-platform\"><span class=\"ti-verified-tooltip\">Trustindex verifies that the original source of the review is Capterra.<\/span><\/span><\/span> <div class=\"ti-review-text-container ti-review-content\"><!-- R-CONTENT --><strong>Suggested Timesheet Improvements<\/strong>\nPros: It is useful to track work and assess workload of the team. Cons: - The timer option in the time sheets has the potential to be much more useful. The timer could directly fill in the time sheet, in addition to what is already in that task to that dat. Then the timer would be a much more useful function (at least the option for this to be the case).- In the time sheets, there should be the option to copy and paste tasks (not the times) from previous weeks, to save having to fill it in each week when the project is ongoing. There should also be the option to copy and paste the tasks on the same week to be able to make minor changes, so one does not need to fill it in from the top down each time. These can be applied to both the time sheets and the expenses.<!-- R-CONTENT --><\/div> <span class=\"ti-read-more\" data-container=\".ti-review-content\" data-collapse-text=\"Hide\" data-open-text=\"Read more\"><\/span> <\/div> <\/div>  <div data-empty=\"0\" class=\"ti-review-item source-Capterra ti-image-layout-thumbnail\" data-id=\"cfcd208495d565ef66e7dff9f98764da\"> <div class=\"ti-inner\"> <div class=\"ti-review-header\"> <div class=\"ti-platform-icon ti-with-tooltip\"> <span class=\"ti-tooltip\">Posted on <\/span> <trustindex-image data-imgurl=\"https:\/\/cdn.trustindex.io\/assets\/platform\/Capterra\/icon.svg\" alt=\"\" width=\"20\" height=\"20\" loading=\"lazy\"><\/trustindex-image> <\/div> <div class=\"ti-profile-img\"> <trustindex-image data-imgurl=\"https:\/\/cdn.trustindex.io\/assets\/default-avatar\/noprofile-04.svg\" alt=\"Tresca Cullen profile picture\" loading=\"lazy\"><\/trustindex-image> <\/div> <div class=\"ti-profile-details\"> <div class=\"ti-name\"> Tresca Cullen <\/div> <div class=\"ti-date\">1 June 2023<\/div> <\/div> <\/div> <span class=\"ti-stars\"><trustindex-image class=\"ti-star\" data-imgurl=\"https:\/\/cdn.trustindex.io\/assets\/platform\/Capterra\/star\/f.svg\" alt=\"Capterra\" width=\"17\" height=\"17\" loading=\"lazy\"><\/trustindex-image><trustindex-image class=\"ti-star\" data-imgurl=\"https:\/\/cdn.trustindex.io\/assets\/platform\/Capterra\/star\/f.svg\" alt=\"Capterra\" width=\"17\" height=\"17\" loading=\"lazy\"><\/trustindex-image><trustindex-image class=\"ti-star\" data-imgurl=\"https:\/\/cdn.trustindex.io\/assets\/platform\/Capterra\/star\/f.svg\" alt=\"Capterra\" width=\"17\" height=\"17\" loading=\"lazy\"><\/trustindex-image><trustindex-image class=\"ti-star\" data-imgurl=\"https:\/\/cdn.trustindex.io\/assets\/platform\/Capterra\/star\/f.svg\" alt=\"Capterra\" width=\"17\" height=\"17\" loading=\"lazy\"><\/trustindex-image><trustindex-image class=\"ti-star\" data-imgurl=\"https:\/\/cdn.trustindex.io\/assets\/platform\/Capterra\/star\/e.svg\" alt=\"Capterra\" width=\"17\" height=\"17\" loading=\"lazy\"><\/trustindex-image><span class=\"ti-verified-review ti-verified-platform\"><span class=\"ti-verified-tooltip\">Trustindex verifies that the original source of the review is Capterra.<\/span><\/span><\/span> <div class=\"ti-review-text-container ti-review-content\"><!-- R-CONTENT --><strong>\"Real Time\" Accurate Project Data<\/strong>\nOverall: We can schedule and revenue in one system, slowly ridding the business of unnecessary spreadsheets.  We can constantly improve and deepen our use of the system AND are supported to do so by our customer support team. Pros: We love that TS Synchs with our Financial System, this saves the business countless hours in double handling, so much more efficient and accurate.  We love the UI, it's so user friendly and also that it's possible to have multiple screens open at once. Cons: Reporting is fiddly, but then it is in every system that is managing so much data.  Takes time to get it right but, will all the fantastic real time support, this is completely achievable.<!-- R-CONTENT --><\/div> <span class=\"ti-read-more\" data-container=\".ti-review-content\" data-collapse-text=\"Hide\" data-open-text=\"Read more\"><\/span> <\/div> <\/div>  <\/div> <div class=\"ti-controls-line\"> <div class=\"dot\"><\/div> <\/div>   <\/div> <\/div> <\/div> <\/template><\/pre><div data-src=\"https:\/\/cdn.trustindex.io\/loader.js?wp-widget\" data-template-id=\"trustindex-capterra-widget-html\" data-css-url=\"https:\/\/totalsynergy.com\/wp-content\/uploads\/trustindex-capterra-widget.css?1763129407\"><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-869bb22 help e-flex e-con-boxed e-con e-parent\" data-id=\"869bb22\" data-element_type=\"container\" id=\"help\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fb8e648 elementor-widget elementor-widget-text-editor\" data-id=\"fb8e648\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW50106758 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW50106758 BCX0\">From our <\/span><span class=\"NormalTextRun SCXW50106758 BCX0\">H<\/span><span class=\"NormalTextRun SCXW50106758 BCX0\">elp <\/span><span class=\"NormalTextRun SCXW50106758 BCX0\">C<\/span><span class=\"NormalTextRun SCXW50106758 BCX0\">entre <\/span><span class=\"NormalTextRun SCXW50106758 BCX0\">to<\/span><span class=\"NormalTextRun SCXW50106758 BCX0\"> ever-evolving chat <\/span><span class=\"NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW50106758 BCX0\">bot<\/span><span class=\"NormalTextRun SCXW50106758 BCX0\">, you are only a couple of clicks away from getting the help. <\/span><span class=\"NormalTextRun SCXW50106758 BCX0\">Once logged into Total Synergy, <\/span><span class=\"NormalTextRun SCXW50106758 BCX0\">simply<\/span><span class=\"NormalTextRun SCXW50106758 BCX0\"> click the Support Widget to <\/span><span class=\"NormalTextRun SCXW50106758 BCX0\">connect with our expert team, view <\/span><span class=\"NormalTextRun SCXW50106758 BCX0\">the latest news and updates, <\/span><span class=\"NormalTextRun SCXW50106758 BCX0\">or <\/span><span class=\"NormalTextRun SCXW50106758 BCX0\">access our Knowledge Base and Feedback Forum. You can also click \u2018Get Help\u2019 at the bottom of <\/span><span class=\"NormalTextRun SCXW50106758 BCX0\">any<\/span><span class=\"NormalTextRun SCXW50106758 BCX0\"> page in Total Synergy, or from your profile menu.<\/span><\/span><span class=\"EOP SCXW50106758 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-047b143 e-flex e-con-boxed e-con e-parent\" data-id=\"047b143\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-23c8269 e-con-full e-flex e-con e-child\" data-id=\"23c8269\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f8c2671 elementor-widget elementor-widget-heading\" data-id=\"f8c2671\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Total Synergy Feedback Forum<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-44e7501 elementor-widget elementor-widget-text-editor\" data-id=\"44e7501\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW232289516 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW232289516 BCX0\">Visit our interactive forum to <\/span><span class=\"NormalTextRun SCXW232289516 BCX0\">share <\/span><span class=\"NormalTextRun SCXW232289516 BCX0\">and<\/span><span class=\"NormalTextRun SCXW232289516 BCX0\"> track <\/span><span class=\"NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW232289516 BCX0\">ideas, and<\/span><span class=\"NormalTextRun SCXW232289516 BCX0\"> provide feedback to help us enhance Total Synergy.<\/span><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b22cfa2 elementor-align-justify elementor-widget__width-inherit elementor-widget elementor-widget-button\" data-id=\"b22cfa2\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/totalsynergy.uservoice.com\/forums\/964550-feedback-forum\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Visit Feedback Forum<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-69e7897 e-con-full e-flex e-con e-child\" data-id=\"69e7897\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8cddeb1 elementor-widget elementor-widget-heading\" data-id=\"8cddeb1\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Total Synergy Help Centre<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0ae22fd elementor-widget elementor-widget-text-editor\" data-id=\"0ae22fd\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Access a wealth of help articles at your fingertips, available 24\/7. Find answers, troubleshoot issues, and empower yourself with knowledge.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9e029a3 elementor-align-justify elementor-widget__width-inherit elementor-widget elementor-widget-button\" data-id=\"9e029a3\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/intercom.help\/total-synergy\/en\/\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Help Articles<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d57ca79 e-con-full e-flex e-con e-child\" data-id=\"d57ca79\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-145ed2a elementor-widget elementor-widget-heading\" data-id=\"145ed2a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Start a conversation <i>any<\/i> time<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-79c5bb7 elementor-widget elementor-widget-text-editor\" data-id=\"79c5bb7\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Log into your Synergy account and send us a message. Click on the Support Widget then\u00a0<i>Send us a message<\/i>, or click on Get Help and\u00a0<i>Send us a message.<\/i><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-01ea9cd elementor-align-justify elementor-widget__width-inherit elementor-widget elementor-widget-button\" data-id=\"01ea9cd\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/app.totalsynergy.com\/Account\/Login\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Account Login<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Customer Support The Most Responsive Support Team in the A&amp;E Industry Are you an existing customer? 24\/7 Availability &lt; 15 mins Response time &lt; 5 hours Resolution time Driven by an unwavering dedication to customer success,\u00a0our support team go the extra mile to ensure a seamless and rewarding customer experience. With teams in both the &hellip; <a href=\"https:\/\/totalsynergy.com\/support\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;Customer Support&#8221;<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":18663,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"content-type":"","inline_featured_image":false,"footnotes":"","_links_to":"","_links_to_target":""},"class_list":["post-20662","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.6 (Yoast SEO v26.6) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>24\/7 Customer Support for Architecture and Engineering Firms<\/title>\n<meta name=\"description\" content=\"Boost your productivity and simplify your workflow with Total Synergy&#039;s award-winning customer support, with 24\/7 live chat and a comprehensive knowledge base\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/totalsynergy.com\/support\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Support\" \/>\n<meta property=\"og:description\" content=\"Total Synergy&#039;s support team is driven by an unwavering dedication to customer success.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/totalsynergy.com\/support\/\" \/>\n<meta property=\"og:site_name\" content=\"Total Synergy\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/totalsynergy\" \/>\n<meta property=\"article:modified_time\" content=\"2025-09-09T18:46:32+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/totalsynergy.com\/wp-content\/uploads\/TSscreen.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1920\" \/>\n\t<meta property=\"og:image:height\" content=\"1080\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:description\" content=\"Total Synergy&#039;s support team is driven by an unwavering dedication to customer success.\" \/>\n<meta name=\"twitter:site\" content=\"@totalsynergy\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"22 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/totalsynergy.com\/support\/\",\"url\":\"https:\/\/totalsynergy.com\/support\/\",\"name\":\"24\/7 Customer Support for Architecture and Engineering Firms\",\"isPartOf\":{\"@id\":\"https:\/\/totalsynergy.com\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/totalsynergy.com\/support\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/totalsynergy.com\/support\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/totalsynergy.com\/wp-content\/uploads\/TSscreen.jpg\",\"datePublished\":\"2023-07-04T03:49:07+00:00\",\"dateModified\":\"2025-09-09T18:46:32+00:00\",\"description\":\"Boost your productivity and simplify your workflow with Total Synergy's award-winning customer support, with 24\/7 live chat and a comprehensive knowledge base\",\"breadcrumb\":{\"@id\":\"https:\/\/totalsynergy.com\/support\/#breadcrumb\"},\"inLanguage\":\"en-AU\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/totalsynergy.com\/support\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-AU\",\"@id\":\"https:\/\/totalsynergy.com\/support\/#primaryimage\",\"url\":\"https:\/\/totalsynergy.com\/wp-content\/uploads\/TSscreen.jpg\",\"contentUrl\":\"https:\/\/totalsynergy.com\/wp-content\/uploads\/TSscreen.jpg\",\"width\":1920,\"height\":1080},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/totalsynergy.com\/support\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/totalsynergy.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Customer Support\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/totalsynergy.com\/#website\",\"url\":\"https:\/\/totalsynergy.com\/\",\"name\":\"Total Synergy\",\"description\":\"The clearest path to\\u2028project profitability.\",\"publisher\":{\"@id\":\"https:\/\/totalsynergy.com\/#organization\"},\"alternateName\":\"Total Synergy - 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