{"id":11041,"date":"2021-01-29T05:46:18","date_gmt":"2021-01-29T05:46:18","guid":{"rendered":"https:\/\/totalsynergy.com\/?p=11041"},"modified":"2023-08-24T00:53:12","modified_gmt":"2023-08-23T14:53:12","slug":"joanne-craig-extent-heritage","status":"publish","type":"post","link":"https:\/\/totalsynergy.com\/joanne-craig-extent-heritage\/","title":{"rendered":"Joanne Craig \u2014 Extent Heritage"},"content":{"rendered":"\n
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About<\/strong><\/span>
\nExtent Heritage is a team of heritage consultants that provide a single point of service for all heritage assessment and management requirements across Australia and the Asia Pacific. They have more than 50 staff with offices in Sydney, Melbourne, Brisbane, and Perth, Australia.<\/p>\n

Number of staff<\/strong><\/span>
\n80+<\/p>\n

Location<\/strong><\/span>
\nAustralia<\/p>\n

Follow<\/strong><\/span>
\nWebsite<\/a>
\nLinkedIn<\/a>
\nInstagram<\/a>
\nFacebook<\/a>
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\nSynergy product<\/strong><\/span>
\nEnterprise<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\n\n<\/div>\n\n\n\n

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Extent Heritage manages multiple offices and distributed field teams with Synergy software<\/h1>\n\n\n\n\n\n\n\n\n\n\t
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Challenges<\/h3>\n
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  • Multiple offices and a legion of projects to manage<\/li>\n
  • No system adoption by 80+ employees<\/li>\n
  • Field-working staff not submitting timesheets, tracking expenses, or recording project progress<\/li>\n
  • No capacity to understand true health of project finances or progress<\/li>\n<\/ul>\n

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    Benefits<\/h3>\n
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    • Multi-office feature enables reporting on individual office performance<\/li>\n
    • Design-led, user-friendly interface means staff happily use the app<\/li>\n
    • Nature as cloud-based platform with API integration means access anywhere to all the software in your workflow<\/li>\n
    • Industry specificity means the system is tailored to project-centred, built environment businesses<\/li>\n<\/ul>\n

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      Joanne Craig<\/h3>\n

      Joanne Craig is Extent Heritage’s finance manager, overseeing the balances and budgets of the highly skilled team of advisors across Australia and the Asia Pacific.<\/p>\n
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      \u201cNow we can connect to Xero, and we have the ability to report on the different offices, the projects, the disciplines \u2014 to really understand the business.\u201d<\/i><\/span>

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      There\u2019s a lot of fieldwork involved in environmental heritage assessment and management. The expertise of Extent\u2019s practitioners resides mainly in the areas of archaeology and architecture.<\/h3>\n

      \u201cA lot of fieldwork means a lot of detail behind our projects,\u201d said Joanne, \u201cA lot of documentation, across diverse projects, with different disciplines, and with archaeologists, and heritage advisors they just want to be in the field or writing reports \u2014 they don\u2019t want to be tied down doing timesheets and admin.\u201d<\/p>\n

      \u201cWe started off as a smaller company and then merged with another heritage company to become Extent Heritage. As we grew to 80-plus employees, it became increasingly difficult to maintain an understanding of all the projects and how they were performing (both in timelines and financially).<\/p>\n

      Initially, the firm used Synergy desktop practice management software to great effect. \u201cThat was our first project management system,\u201d said Jo, \u201cAnd admin really liked it \u2014 once we got them on board with it, all the staff liked it. But they didn\u2019t realize how much they liked it until we switched to another cloud-based management software. There was a lesson learned there!\u201d<\/p>\n

      Synergy cloud was still being developed and the Extent directors were keen to take their software off premises, to where their projects happen.<\/p>\n

      \u201cThe directors wanted it in the cloud for people to access anywhere without the problem of accessing the office server. Because we have a lot of work across a large geography, a lot of teams want to work on different projects to get the experience. The shift to the other cloud software was about managers being able to say who was available and who was busy on what, and where.<\/p>\n

      \u201cThe other system looked like it did all that, but they didn\u2019t understand our industry at all. The more you used it, the more you realized they just didn\u2019t understand the operations of a project-centred, built environment industry like ours.<\/p>\n

      \u201cIt was so complex our staff didn\u2019t want to use it \u2014 and so they didn\u2019t.<\/p>\n

      \u201cWe were back to square one with no one using the system. Pretty soon everyone knew they might as well just pick up a phone and ask so-and-so who\u2019s available. That was that.\u201d<\/p>\n

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      \"Heritage<\/p>\n

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      Benefits<\/h3>\n

      Jo says that one of biggest benefits of Synergy cloud is that it\u2019s simple enough for the staff to use on site easily, while also clearly showing them where their time is going and where they\u2019re blowing out. For Extent, the project-based nature of a heritage advisory business like theirs, needs an industry-specific solution to gain buy-in from everyone across the business.<\/p>\n

      \u201cSynergy is definitely designed to help built environment professionals manage their projects. Even the juniors can see that and understand it. For project organizations it\u2019s also important that things like timesheets are really easy to do. When you\u2019ve got a lot of heritage advisors or people that don\u2019t want to do timesheets, you\u2019ve got to make it user friendly, let me tell you!<\/p>\n

      \u201cYou can\u2019t project manage without staff submitting their timesheets. You really can\u2019t. And with Synergy you\u2019re able to capture it on a daily basis \u2014 it gives you that up-to-the-minute look at what\u2019s going on, which is really beneficial.\u201d<\/p>\n

      <\/h3>\n

      Solutions<\/h3>\n

      After less than a year on the generic cloud management solution, Extent Heritage migrated to Synergy cloud at the beginning of 2020. Joanne says that the whole company has breathed a collective sigh of relief.<\/p>\n

      \u201cBecause the previous cloud software was so messy, it could sometimes take me four or five days just to sit down and do the billing,\u201d says Jo. \u201cWhereas now, it\u2019s maybe half a day, if that. We\u2019re talking a lot of invoices.<\/p>\n

      \u201cWe\u2019re just not pulling our hair out anymore \u2014 everyone on the staff had such a difficult time with the previous software that they were very keen to change to Synergy cloud.\u201d<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\n\n\n\n\n

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      <\/p>\n","protected":false},"excerpt":{"rendered":"

      Joanne Craig is Extent Heritage’s finance manager, overseeing the balances and budgets of the highly skilled team of advisors across Australia and the Asia Pacific.<\/p>\n","protected":false},"author":1,"featured_media":10400,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","inline_featured_image":false,"footnotes":"","_links_to":"","_links_to_target":""},"categories":[6760,6769,6758,6759,6757],"tags":[],"webinar-categories":[],"type-of-webinar":[],"industry":[6807],"region":[6801],"class_list":["post-11041","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-australia-region","category-heritage-consulting","category-industry","category-region","category-synergy-customer-stories","industry-consulting-industry","region-au-region"],"acf":[],"yoast_head":"\nTotal Synergy customer story \u2014 Joanne Craig, Extent Heritage<\/title>\n<meta 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