{"id":11038,"date":"2021-01-29T05:39:18","date_gmt":"2021-01-29T05:39:18","guid":{"rendered":"https:\/\/totalsynergy.com\/?p=11038"},"modified":"2023-08-24T00:56:25","modified_gmt":"2023-08-23T14:56:25","slug":"steven-hayes-klein-nz","status":"publish","type":"post","link":"https:\/\/totalsynergy.com\/steven-hayes-klein-nz\/","title":{"rendered":"Steven Hayes \u2014 Klein NZ"},"content":{"rendered":"\n<div class=\"wp-block-cover alignfull\" style=\"min-height:250px;aspect-ratio:unset;\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim-0 has-background-dim\"><\/span><img decoding=\"async\" class=\"wp-block-cover__image-background wp-image-10874\" alt=\"\" src=\"\/wp-content\/uploads\/2011-Klein-Blog-SocialShare-1600x800-1.jpg\" style=\"object-position:50% 40%\" data-object-fit=\"cover\" data-object-position=\"50% 40%\"\/><div class=\"wp-block-cover__inner-container is-layout-flow wp-block-cover-is-layout-flow\">\n<p class=\"has-text-align-center has-large-font-size\"><\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n\n\n\n\n\n\n\t<div class=\"content-row row \" style=\"border-color: #fafafa; background-color: #fafafa;\">\n\t\t<div class=\"row-bounds\">\n\t\t\t<div class=\"single ww \">\n\t\t\t\t<p><img decoding=\"async\" class=\"alignnone wp-image-10878 size-full\" src=\"\/wp-content\/uploads\/Klein-logo-354x144-1.png\" alt=\"\" width=\"354\" height=\"144\" srcset=\"https:\/\/totalsynergy.com\/wp-content\/uploads\/\/Klein-logo-354x144-1.png 354w, https:\/\/totalsynergy.com\/wp-content\/uploads\/\/Klein-logo-354x144-1-300x122.png 300w\" sizes=\"(max-width: 354px) 85vw, 354px\" \/><\/p>\n<p><span style=\"color: #000000\"><strong>About<\/strong><\/span><br \/>\nWith a passion for excellence in healthcare design, Klein was established in 1991 and delivers professional design services to government, businesses and not-for-profit organisations throughout New Zealand. They provide master planning, health planning and concept design through to full design and contract observation.<\/p>\n<p><span style=\"color: #000000\"><strong>Number of staff<\/strong><\/span><br \/>\n40+<\/p>\n<p><span style=\"color: #000000\"><strong>Location<\/strong><\/span><br \/>\nAuckland, New Zealand<\/p>\n<p><span style=\"color: #000000\"><strong>Follow<\/strong><\/span><br \/>\n<a href=\"https:\/\/www.klein.co.nz\/\" target=\"_blank\" rel=\"noopener\">Website<\/a><br \/>\n<a href=\"https:\/\/www.linkedin.com\/company\/kleinarchitects\/\" target=\"_blank\" rel=\"noopener\">LinkedIn<\/a><\/p>\n<p><span style=\"color: #000000\"><strong>Synergy product<\/strong><\/span><br \/>\nEnterprise<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\n\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<div style=\"height:29px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h1>Are you inKleined to go the cloud? The successes of one architecture firm \u2018up there\u2019<\/h1>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-vimeo wp-block-embed-vimeo wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe title=\"Klein\" src=\"https:\/\/player.vimeo.com\/video\/580108141?dnt=1&amp;app_id=122963\" width=\"840\" height=\"473\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n\n\n\n\n\n\n\t<div class=\"content-row row no-padding-bottom\" style=\"border-color: #ffffff; background-color: #fff;\">\n\t\t<div class=\"row-bounds\">\n\t\t\t<div class=\"single ww \">\n\t\t\t\t<h3>Challenges<\/h3>\n<ul>\n<li>Disparate, unlinked systems for managing various project and business elements meant impeded ability to make important, impactful decisions<\/li>\n<li>General, non-specific software solutions meant the particular workflows and project management requirements needed by an architecture practice were not being catered to<\/li>\n<li>Impersonal support and customer care from off-the-shelf software meant staff were disempowered to maximise various solutions\n<\/li>\n<li>Inability to try-before-you-buy makes informed investment decisions impossible<\/li>\n<\/ul>\n<h3><\/h3>\n<h3>Benefits<\/h3>\n<ul>\n<li>Synergy\u2019s cloud-based platform integrates systems and specialist apps already in place to give you a comprehensive view over the entire practice \u2014\u202fallowing informed, healthy decision making    <\/li>\n<li>Synergy is an industry-specific software, made with and for architects, engineers, and construction designer so it meets the particular needs of our detailed AEC workflows and project management solutions <\/li>\n<li>Hands-on, personalized care from Total Synergy\u2019s support staff and interaction with people at every level of the business means individualized, tailored, humanized success partnership<\/li>\n<li>Synergy has a free, customer supported, 30-day trial enabling proof-of-concept before commitment <\/li>\n<\/ul>\n<h3><\/h3>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\n\n\n\n\n<p><\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns alignwide is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div style=\"height:65px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-media-text alignwide is-vertically-aligned-top\" style=\"grid-template-columns:34% auto\"><figure class=\"wp-block-media-text__media\"><img decoding=\"async\" width=\"500\" height=\"500\" src=\"\/wp-content\/uploads\/Klein-Steven-500px.png\" alt=\"\" class=\"wp-image-10883 size-full\" srcset=\"https:\/\/totalsynergy.com\/wp-content\/uploads\/\/Klein-Steven-500px.png 500w, https:\/\/totalsynergy.com\/wp-content\/uploads\/\/Klein-Steven-500px-300x300.png 300w, https:\/\/totalsynergy.com\/wp-content\/uploads\/\/Klein-Steven-500px-150x150.png 150w\" sizes=\"(max-width: 500px) 85vw, 500px\" \/><\/figure><div class=\"wp-block-media-text__content\">\n<h3>Steven Hayes<\/h3>\n<p style=\"font-size:14px\">Steven is Klein\u2019s information systems manager and the technical lead on their implementation of Synergy cloud software.<\/p>\n<br>\n<br>\n<\/div><\/div>\n\n\n\n<div style=\"height:38px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-media-text alignwide is-vertically-aligned-top\" style=\"grid-template-columns:34% auto\"><figure class=\"wp-block-media-text__media\"><img decoding=\"async\" width=\"500\" height=\"500\" src=\"\/wp-content\/uploads\/Klein-Melanie-500px.png\" alt=\"\" class=\"wp-image-10882 size-full\" srcset=\"https:\/\/totalsynergy.com\/wp-content\/uploads\/\/Klein-Melanie-500px.png 500w, https:\/\/totalsynergy.com\/wp-content\/uploads\/\/Klein-Melanie-500px-300x300.png 300w, https:\/\/totalsynergy.com\/wp-content\/uploads\/\/Klein-Melanie-500px-150x150.png 150w\" sizes=\"(max-width: 500px) 85vw, 500px\" \/><\/figure><div class=\"wp-block-media-text__content\">\n<h3>Melanie Mason<\/h3>\n<p style=\"font-size:14px\">Melanie has an exceptional track record in significant hospital projects. Her architectural and organisational talents have driven success on some of Klein\u2019s most rewarding ventures.<\/p>\n<br>\n<br>\n<\/div><\/div>\n\n\n\n<div style=\"height:65px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2><span style=\"color: #27b5b7;\"><i>\u201cSynergy won out largely because of the free trial \u2014\u202fthe fact we knew it would work even before committing to anything, meant it was a no-brainer\u201d<\/i><\/span><h2>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:60%\">\n\n\n\n\n\n\n\t<div class=\"content-row row \" style=\"border-color: #ffffff; background-color: #ffffff;\">\n\t\t<div class=\"row-bounds\">\n\t\t\t<div class=\"single ww \">\n\t\t\t\t<h3>Klein have been designing the wellness environment in New Zealand since 1991. They\u2019re all about the power of architectural thinking to change lives for the better through a people-centric practice.<\/h3>\n<p>Principal architect, Melanie Mason, has been with Klein for almost half the company\u2019s life, adding an operations function in recent years. Klein\u2019s information systems manager, and tech lead for their Synergy cloud implementation, Steven Hayes, started with the firm at the beginning of 2020.<\/p>\n<p>With more than 40 staff the Klein team still \u201cfeel like a big family\u201d, said Melanie. \u201cWe&#8217;re team-oriented, we&#8217;re collaborative, and we help each other out. We\u2019re really passionate about what we do architecturally in the health space \u2014 we really pride ourselves on our skill, experience, and how we respond to our clients\u2019 needs. I think those are the kinds of things that make us.\u201d<\/p>\n<p>&nbsp;<\/p>\n<p><img decoding=\"async\" class=\"alignnone wp-image-10880 size-full\" src=\"\/wp-content\/uploads\/Klein-inline-01.png\" alt=\"\" width=\"701\" height=\"375\" \/><\/p>\n<h3><\/h3>\n<h3><\/h3>\n<h3>Benefits<\/h3>\n<p>At Total Synergy, we\u2019re supremely aware that the future of software is headed in one direction, and one direction only. And that\u2019s up, folks. Given Klein\u2019s foresight and savvy we wanted to know if the cloud-based nature of Synergy was important to them, and whether it had made flexibility in the face of challenges like that other c-word, \u2018Rona.<\/p>\n<p>\u201cCertainly, from a convenience perspective, being able to just open the Synergy platform in a browser was super convenient\u201d said Steven, \u201cbut we&#8217;ve always maintained quite a bit of flexibility to work remotely even prior to rolling out Synergy.\u201d<\/p>\n<p>\u201cIt was seamless in terms of working at home or here in the office,\u201d said Melanie.<\/p>\n<p>\u201cI mean, really\u201d said Steven, \u201cthe fact that it is cloud-based and browser-based actually is a huge, huge call now that I think about it. We would never have gone with something hosted locally. You know, that&#8217;s not the direction that the industry&#8217;s going so, we wouldn&#8217;t have even thought about it.\u201d<\/p>\n<p>Being that industry-specificity is Synergy\u2019s jam, we wanted to find out how important Melanie and Steven thought this element of our software is to Klein.<\/p>\n<p>\u201cAbsolutely!\u201d said Steven (while we made a note that we really like this guy), \u201cI mean, as we&#8217;ve developed and started to use the software more, we&#8217;ve come up against things which don&#8217;t quite suit us or our workflow as a business \u2014 but each time we\u2019ve raised one of these issues they\u2019d either since been addressed and actually updated, or Synergy was aware and were already working on improvements.<\/p>\n<p>\u201cSo, it&#8217;s actually really exciting to roll Synergy out as it&#8217;s being developed so frequently. It&#8217;s not the same product that we chose a year ago. It&#8217;s completely different. And that\u2019s for the good \u2014 there are some great new features that keep being added, updated, and fine-tuned.\u201d<\/p>\n<p>\u201cIt seems to be quite tailored to what we do\u201d said Melanie, \u201cand I honestly haven&#8217;t seen anything in Synergy that makes me think it&#8217;s being adapted from something that suits lawyers, or some other type of business \u2014 it all supports and affects the way that we work as building, construction, and industry consultants.\u201d<\/p>\n<p>&nbsp;<\/p>\n<p><img decoding=\"async\" class=\"alignnone wp-image-10881 size-full\" src=\"\/wp-content\/uploads\/Klein-inline-02.png\" alt=\"\" width=\"701\" height=\"375\" \/><\/p>\n<h3><\/h3>\n<h3>Solutions<\/h3>\n<p>\u201cPossibly the earliest memory we have of Synergy was getting on a call with Scott Osborne [Total Synergy founder and CEO]\u201d said Steven, \u201cthat was pretty impactful \u2014 he was just really ready to meet with a prospective client. We hadn&#8217;t committed to anything at that point. We hadn&#8217;t paid a cent for it, it was months before we actually rolled it out, and we were still running trials \u2014 but the fact that he had the time of day to meet with us and to talk to us about their research, it really blew us away.<\/p>\n<p>\u201cSince then we&#8217;ve had maybe one or two occasions where we&#8217;ve had particularly urgent cases that needed support to deal with them immediately, and they were dealt with. Quickly and appropriately. Other times it&#8217;s just been little odds and ends and stuff, and they&#8217;re always handled really, really well. I have not ever dealt with another company in the tech space that handles support like Synergy does.\u201d<\/p>\n<p>\u201cThat philosophy of the CEO taking the time out to speak to prospective clients\u201d said Melanie, \u201cI think that\u2019s what we&#8217;re like here at Klein as well. You know, it&#8217;s sort of like there\u2019s a bit of \u2014 dare I say it? \u2014 synergy in the way our companies align, in processes and in the way we run.<\/p>\n<p>\u201cWe had looked at another product, but it was big, corporate kind of stuff. You had to deal exclusively with the salesperson. It&#8217;s just wasn\u2019t the same \u2014 it didn&#8217;t really suit our method of working at all.\u201d<\/p>\n<p>We asked Klein if they felt there was a tipping point, some particular feature, a specific functionality, that saw them settle on the Synergy cloud platform for their business and project management.<\/p>\n<p>\u201cWe were comparing this and [competitor\u2019s redacted name] and Synergy won out largely because of the trial we were able to do\u201d said Steven, \u201cbecause we could run several trials and actually make a proof-of-concept \u2014 put some dummy data in there and actually work with it. The fact that support was so responsive \u2014 during the early days Lauren [Palmer] was really fantastic, helping us get set up with several different trials and just testing different aspects of it. The fact that we knew it would work even before committing to anything, meant it was a no-brainer \u2014 there&#8217;s no other product that would let us try-before-we-buy to the level that Synergy did.\u201d<\/p>\n<p>\u201cIt&#8217;s a big commitment to invest in a business and project management system\u201d said Melanie, \u201cyou have to be sure. If you can&#8217;t try-before-you-buy, then it makes it very hard to make that decision.\u201d<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\n\n\n\n\n<p><\/p>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Steven is Klein\u2019s information systems manager and the technical lead on their implementation of Synergy cloud software.<\/p>\n","protected":false},"author":1,"featured_media":10874,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","inline_featured_image":false,"footnotes":"","_links_to":"","_links_to_target":""},"categories":[6763,6758,6761,6759,6757],"tags":[],"webinar-categories":[],"type-of-webinar":[],"industry":[6804],"region":[6802],"class_list":["post-11038","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-architecture","category-industry","category-new-zealand-region","category-region","category-synergy-customer-stories","industry-architecture-industry","region-nz-region"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.6 (Yoast SEO v26.6) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Total Synergy customer story \u2014 Steven Hayes, Klein Architects NZ<\/title>\n<meta name=\"description\" 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